NS&I delivered a bitter blow for savers as it announced the end of its 150 year affiliation with the Post Office.
As part of what it describes as a 'modernisation programme', NS&I are to retract to postal, phone and online services. The only NS&I savings accounts that will be available through the Post Office will be Premium Bonds, which currently comprise a large proportion of all NS&I activity at Post Office branches. This is expected to make finances more difficult to manage for many of their customers.
Other Post Office savings products, such as Online Saver, Online Bond, Cash ISA and more, will still be available in branch and online.
NS&I are also withdrawing their products for what it describes as a 'transitional period'. Their popular Investment Accounts, held by 2.3 million people, will no longer be available to open from 28th November.
Existing customers will be able to manage their accounts from Post Offices until May 2012, after which all operations will become postal. New applications will only be considered at this point.
Backed by the government, NS&I intends to reduce its cost to the taxpayer and save 10% of its running costs. One attractive feature of their accounts has been the security for savers, with a full guarantee offered on all savings.
NS&I notes that the majority of accounts had remained untouched in the last twelve months, and where transactions took place, only half were made via the Post Office. It is unclear whether the Post Office's own savings accounts and bonds drove a wedge between the partnership.
Nevertheless, the break is a huge disappointment for savers, and especially those in remote areas, where the Post Office has become the stalwart fixture. Popular products are being withdrawn from the market, and customers will no longer be able to deposit or withdraw money at Post Office branches. It could signal serious problems for small Post Office branches, which are set to suffer the withdrawal of yet another popular service.
Are you an NS&I customer who may have to move your savings to retain easy access? With NS&I's products becoming unavailable and also more difficult to manage, why not use Which4U's savings account tables to find your next best alternative today?
By Mark Hornby